Make a Connection

kesfinger or palm shake. This means getting the joint of
your thumb (the lower joint - the tissue between
This article reminds us of the importance of a greatyour thumb to your forefinger) nestled into the joint
handshake and provides specific ideas to make yourof their thumb. This allows you to truly have a full
handshakes great.handshake.
It’s something most of us do often. We3. Firm, not strong. A good handshake is firm but not
shake hands. We shake hands with long-time friends,overpowering. It isn't the precursor to a wrestling
with old acquaintances and with brand-new people.match, and it doesn’t feel like a dead fish. Do
Shaking hands here and shaking hands there.you wanted to be handed or greeted with a dead
I took a class in college where they taught us howfish? I doubt it! Always make your grip firm, but
to shake hands. I remember thinking at the timemake adjustments based on the firmness of the
— more than 20 years ago - that everyoneother person's grip.
should know how shakes hands effectively. Then, as4. Up and down, not back and forth. A good
I reflected, I realized that I had shaken more than ahandshake has a nice up and down motion, not a
few hands that needed those lessons. I thoughtback and forth one, as if you were jointly trying to
then, and agree now that my Dad taught me thesaw some wood. Again, adjust the motion to what
basics and importance of good handshakes.seems natural and comfortable to the other person.
In much of the world, the handshake is a part of the5. Adjust duration. Some people prefer a long
first impression that we make. People think abouthandshake, others prefer them much shorter.
first impressions from a grooming and dressObserve the other person and adjust the duration to
standpoint, in business situations they practice whatthe situation, how well you know the person, and
they might say, and they often read books to learnwhat seems comfortable to them.
what kinds of questions to ask to remain authentic6. Consider your left hand. While it may not be
and create a positive first impression.appropriate in some cultures, I often use my other
And while all of that is important, it is the handshake,hand to grasp the other side of the person's hand or
often overlooked and forgotten, that is the firstto touch their arm. This gesture makes the
physical information others receive about us at thehandshake warmer and more personal. When I am
early part of a relationship.trying to convey those feelings I include my left hand
In other words, handshakes matter.as well. You might consider doing that too.
And a strong one can make a big difference.7. Close with eye contact and a smile. If the smile
An American colleague who has now been living andand eye contact hasn't continued throughout the
teaching in Japan for some time must agree, becausehandshake, finish it out that way.
she emailed me and part of the email reads:After re-reading and thinking about these secrets
Next week is the beginning of the school year - andseveral times, I realized that the deeper key to
I really want to get my new students off to thehandshakes (as with many things in life) is intention.
best possible start. Would you be willing to shareKeep your focus on the other person, and you will
your thoughts on how to give a really greatnaturally do many of the things on the list. You will
handshake? I have been away from the U.S. for somake the handshake a natural part of your
long, and have few opportunities to practice (thoughconnection process. You will make eye contact. You
my bowing has gotten really good :))will smile. You will connect. You naturally adjust your
Here are the secrets to great handshakes,grip, etc. You will focus on the other person.
assembled to respond to her earnest request.As a leader or a person responsible for interacting
1. Start with eye contact and a smile. A greatwith Customers in any way, the value of this skill is
handshake isn't just about a physical gesture, it isobvious. The fact is though that having a great
about connecting with the other person. It is ahandshake is a life skill we should all cultivate. It
physical greeting and you want to convey yourmatters to us in creating first impressions and in
pleasure in greeting the other person. The best waybuilding relationships.
to do that is with your face and your eyes.Thanks to my Dad for teaching me and thanks to
2. Go for the thumb. Keep your hand open and makeTeresa for asking me the question.
sure your handshake will be a hand shake, not a