| Microsoft has always been known for two things - | | | | but we're interested in migrating to Great Plains (GP). |
| outstanding products and even more outstanding | | | | Is this possible? |
| product support. Microsoft Business Solutions (MBS) | | | | A3. This is very much possible depending on the ERP |
| continues the tradition by providing excellent | | | | system being used. Migrations have been done from |
| customer support for partners and customers | | | | Peoplesoft to GP as well as JD Edwards to GP. If |
| worldwide. | | | | interested, we will conduct studies for possible |
| Technical support offered by MBS depends on the | | | | migration between your ERP system to GP. |
| region. For North America (NA), support is available to | | | | Q4. Is integration possible between Microsoft CRM |
| both partners and customers who availed of the | | | | and Microsoft Great Plains? |
| support plan. In Asia Pacific (AP), Europe, Middle East, | | | | A4. This is definitely possible but it will either rely |
| and Africa (EMEA) though, support is only available to | | | | heavily on MS Biztalk Server (if you follow the MS |
| partners. | | | | CRM to GP Integration document) or on Dexterity |
| Unfortunately, not every customer in North America | | | | customizations. |
| can avail of support from their vendor. Some who | | | | Q5. Can Microsoft Great Plains be accessed via the |
| opted not to renew their annual enhancement plans | | | | internet using an internet browser? |
| are orphaned from their vendors and do not receive | | | | A5. There are some eProducts for Great Plains which |
| free upgrades. If they need immediate support, they | | | | will allow the company to create an online store. |
| can contact the MBS Support Team directly but they | | | | However, this only pertains to the Sales Order |
| are charged a higher premium. In this case, it is best | | | | Processing side of Great Plains. To access Great |
| to get support from partners such as Alba Spectrum | | | | Plains remotely, you would need to have Citrix ( |
| Technologies or the like instead of directly from MBS. | | | | installed. If you want to access Great Plains on the |
| Below are some questions and answers that the MBS | | | | browser itself, you need to configure the web server |
| Support Team (Asia and EMEA) receive: | | | | component of Citrix into the web server that you're |
| Q1. Will Microsoft Great Plains run on operating | | | | going to use GP from. |
| systems other than Microsoft Windows? | | | | Q6. What if I am having some problems with Great |
| A1. Microsoft Great Plains was first developed to | | | | Plains or if I want to satisfy my curiosity on certain |
| support both Microsoft and Mac operating systems. | | | | aspects of the ERP system without bothering my |
| However, later versions of Great Plains do not | | | | vendor? |
| support Mac specially when Microsoft acquired the | | | | A6. All Microsoft Great Plains customers have access |
| company (Great Plains Software). | | | | to CustomerSource. This is an area in the MBS |
| Q2. What database platforms are supported by | | | | website specifically catered to MBS Customers. Here, |
| Microsoft Great Plains? | | | | you can search the extensive KnowledgeBase |
| A2. Version 8 and above of Microsoft Great Plains | | | | relating to any MBS products as well as download |
| supports only SQL Server and MSDE. Versions lower | | | | service packs and patches for your GP install. |
| than 8 support SQL Server, MSDE (version 7.5), | | | | Happy computing! If you're interested on how Great |
| Ctree (for Great Plains Standard), and Pervasive SQL | | | | Plains can help your business, don't hesitate to |
| (formerly Btrieve). | | | | contact us. 1-630-961-5918 or 1-866-528-0577! |
| Q3. We are currently using a different ERP system | | | | |